Only through valuing customer’s money, and ensuring that it is being used to purchase valuable products, can this issue be resolved.Ĭrashes, freezes & the calendar integration with Outlook does not work properly The issue of Act! crashing has been raised by many users in recent times. This issue has provoked many updates and fixes have been provided by CRM experts, yet the problems related to crashing and freezing of the Software have been found time and again, mainly when using Act! on a Windows 10 computer. This issue was experienced mostly by people using version 16 or version 17.1 or 17.2 of Act! Pro or Act! Premium. The fact which is noteworthy here is that many complaints received by Act! from its user regarding this problem, came in late January this year. This is when Microsoft released an update for.
The obvious reason that can be associated with the Act! not working or crashing on PCs with Windows 10 can be the compatibility issue. However, this issue has been raised by people using Windows 7 as well when they have upgraded a certain feature of their Windows. The common complaint that has been registered by people is that Act! stopped working when trying to use the Documents tab, open history attachments, or when trying to attach a file to a note after running Windows updates. The main cause that CRM experts have identified related to this crashing and freezing of Act! is that, on January 26, 2016, Microsoft released an update for the Microsoft.
This update has been known to cause issues when trying to interact with the Documents tab, modify attachments, or attach new files to the database.
To deal with these issues, Act! provided its users with QFE (Quick Fix Engineering) updates or generally referred to as hotfix. These hotfixes were necessary because the systems using Act! were live and currently running. Releasing a statement regarding the issue Act! said, “Upgrading to Windows® 10 introduces many new features, some of which may affect the Act!. We highly recommend performing a complete backup of your Act! database before upgrading to Windows®, through Act! v17.2 and later are compatible and are fully supported. We have additional recommendations to make your transition as smooth as possible. Act! crashes when attempting to attach any document to the contact using the documents tab or when attaching any document to a note. Additionally, Act! crashes when attempting to open an existing attachment in the History tab.” Providing its users with a new version of this Software just to deal with some bugs would have been counterproductive for the organization itself, but still, Act! provided its users who were using Act! v17.0 or older versions of the Software with solutions to deal with this issue.
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